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We fully recognize the importance of services excellence and are committed to provide a wide range of services and e-care programs to meet the infrastructure support needs of our clients. 

Our service engagements encompass initial planning to site commissioning, full turnkey project management, as well as a range of customer-tailored value-added services.

• WE are committed to provide fuss-free single stop solutions
• WE promised peace of mind engagements
• WE pledge to ensure environmental sustainability
  
  Returning a product for service or repair?

RMA TERMS AND CONDITIONS

1.    Products

Repair/replacement can be made for products procured from Enetek Power Group Pte Ltd. 

2.    Repair registration

The RMA form has to be completely filled out by the customer and electronically submitted to Enetek Power Group service centre. No repair/exchange of defective units will be processed unless the RMA form has been filled out as required.

3.    Return delivery

Faulty units should only be returned to the following address freight prepaid within 30 days upon RMA approval.

4.    Delivery time

Enetek Power Group service centre will proceed with the repair/replacement process as soon as possible but the delivery is dependent on local conditions. 

5.    Non-returned units (special instances where replacements were sent prior to RMA returns)

Should the faulty unit not be returned to the Enetek Power Group service centre within 14 days after receiving the replacement unit, Enetek Power Group will have the prerogative to invoice the replacement unit.

6.    Non-registered returns

Enetek Power Group requires pre-authorization for the return of all products. Products not authorized for return shall be sent back at customer’s expense. Enetek Power Group will not be liable for any loss of or damage to unauthorized return items.

7.    Fault analysis

Enetek Power Group will carry out a fault analysis of the returned equipment for quality assurance. Customers shall have no entitlement to a detailed fault report.

8.    The RMA terms and conditions are subject to change without notice.

 

Enetek Power Group Pte Ltd
8 Pandan Crescent
#04-03, Singapore 12846
Attn: Service Centre

Hotline: 1-800-8enetek

Should the service hotline conclude to a replacement/repair, then please proceed to complete the corresponding RMA document.